Privacy Policy
- Introduction
Cooling Source (“Cooling Source,” “we,” “our,” or “us”) designs and manufactures thermal management solutions for commercial, industrial, and defense-related applications. We are committed to protecting personal information, sensitive business data, and export-controlled technical information collected through our website, www.coolingsource.com (the “Website”).
This Privacy Policy describes how we collect, use, protect, and disclose information in compliance with applicable privacy, security, and export-control regulations.
2. Scope and Intended Audience
This Website is intended exclusively for business-to-business (B2B) use, including:
- Customers and prospective customers
- Defense and government contractors
- Suppliers, partners, and subcontractors
The Website is not intended for consumer or personal use.
3. Information We Collect
a. Business and Personal Contact Information
Information voluntarily provided may include:
- Name and job title
- Company name
- Business email address
- Business phone number
- Business mailing address
- RFQs, drawings, specifications, and inquiry details
b. Technical and Usage Information
Automatically collected information may include:
- IP address
- Browser type and operating system
- Pages visited and access timestamps
- Referring websites
- General geographic location (country/state level)
c. Export-Controlled and Sensitive Technical Data
Cooling Source does not request classified information via this Website. Any technical data submitted may be subject to ITAR, EAR, or other export-control laws and will be handled in accordance with those regulations.
4. How We Use Information
We use collected information to:
- Respond to RFQs, inquiries, and technical requests
- Support engineering, manufacturing, and customer service activities
- Evaluate supplier and partner relationships
- Comply with contractual, regulatory, and government requirements
- Improve Website performance and content
- Maintain records required for defense and export-controlled programs
5. ITAR and Export Control Compliance
Cooling Source operates in compliance with applicable U.S. export-control laws, including:
- International Traffic in Arms Regulations (ITAR)
- Export Administration Regulations (EAR)
By accessing this Website or submitting information, you acknowledge that:
- You will not submit classified information through this Website
- Certain information may be restricted to U.S. Persons as defined under ITAR
- Cooling Source reserves the right to restrict access, block submissions, or remove content to maintain export-control compliance
- Unauthorized access, disclosure, or export of controlled technical data is strictly prohibited
6. Defense-Grade NDA and Data Submission Disclaimer
a. No Implied Confidentiality
Information submitted through this Website is not automatically considered confidential unless expressly covered by a separate, written Non-Disclosure Agreement (NDA) executed by Cooling Source.
b. Controlled Technical Data
Do not submit:
- Classified information
- Proprietary defense data marked as restricted without prior authorization
- Technical data subject to ITAR or EAR unless explicitly requested and contractually approved
c. Government and Defense Programs
For defense, aerospace, or government programs, all data exchange must occur through approved secure channels and under appropriate contractual agreements. Website submissions do not replace or override program-specific security requirements.
7. Cookies and Tracking Technologies
Cooling Source uses cookies and similar technologies solely to:
- Ensure Website functionality
- Analyze traffic and performance
- Improve user experience
Cookies do not collect sensitive technical or personal data. Browser settings may be adjusted to disable cookies, though Website functionality may be limited.
8. Information Sharing and Disclosure
Cooling Source does not sell or rent personal or business information. Information may be shared only:
- With trusted service providers supporting IT, hosting, or analytics
- With customers, suppliers, or government entities as required for contractual or regulatory purposes
- When required by law, subpoena, or government authority
- To protect Cooling Source’s legal rights, intellectual property, and security interests
All third parties are required to maintain appropriate confidentiality and security controls.
9. Data Security
Cooling Source implements commercially reasonable administrative, technical, and physical safeguards, including:
- Controlled access to systems and data
- Secure hosting environments
- Restricted handling of export-controlled information
Despite these safeguards, no internet transmission can be guaranteed to be fully secure.
10. Data Retention
Information is retained only as long as necessary to:
- Fulfill business, contractual, or regulatory obligations
- Comply with export-control and record-keeping requirements
- Resolve disputes and enforce agreements
Export-controlled data is retained and disposed of in accordance with applicable laws and regulations.
11. Your Rights
Depending on applicable law, you may request:
- Access to your personal business information
- Correction of inaccurate information
- Deletion of information, subject to regulatory and contractual limitations
Requests may be denied where retention is required by law or defense regulations.
12. Third-Party Links
This Website may contain links to third-party websites. Cooling Source is not responsible for the privacy practices, content, or security of external sites.
13. Children’s Privacy
This Website is not intended for individuals under the age of 13. Cooling Source does not knowingly collect information from children.
14. Policy Updates
Cooling Source may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.
15. Contact Information
For questions regarding this Privacy Policy, export-control compliance, or data handling:
Cooling Source
Email: privacy@coolingsource.com
Phone: 925.292.1293
Address: 2021 Las Positas Ct. suite 101, Livermore, CA 94551
